Shipping – Drip Locker Australia

Shipping

This policy is applicable to all orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

Free Shipping On All Orders.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Order cut off time will be 05:00 PM (GMT+11) Greenwich Mean Time + 11 (Melbourne).

Order handling time is 3 - 5 business days (Monday to Friday).

Generally, shipments are in transit for 7 – 14 business days (Monday to Friday).

C. DELIVERY TERMS

We use the Australia Post to deliver the product to Australia and NZ Post to deliver the product to New Zealand.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@driplockerau.com

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

G. DELAYS

1. Delays due to weather
2. Unforeseen delays by one of our carriers
3. Delivery is outside major city
4. Delays due to unavailability of products
5. Delivery is to a PO Box or APO/FPO address
6. Delays due to orders being placed on a holiday
7. Delays due to problems with credit card authorization and verification